Need to return an item?
We hope you are happy with your purchase but if you wish to return an item you can do so within 14 days of purchase for a full refund of the product.
Please inform us within 7 working days if there is a problem with your order. Returns then must reach us no later than 14 working days from the date you received the item.
Items must be in their original condition with tags intact. Please be careful when trying on your item as we will not refund items that are marked with tans, makeup, creams etc. For hygiene reasons we cannot offer refunds on pierced jewellery, cosmetics and swimwear/underwear briefs if the original packaging and hygiene seal has been removed.
Please allow up to 7 working days for your return to be processed. Your bank may take 3-5 working days to show the refund in your account.
How to return your item
Please return the item to the address below.
UFN LONDON C/O Missi London Ltd
43A Broughton Street
You should include your dispatch note in the parcel as proof of purchase. If you have lost this, please enclose a note with your return including your order number and name.
We recommend sending your parcel back using a recorded service so you can track its journey and obtain and keep a copy of your proof of postage.
We do not offer exchanges on returns, only refunds. If you would like to swap an item we suggest you return the product for a refund and place a new order for the desired product.
Return postage cost is customer’s responsibility.
We will only refund the item value without postage costs of original shipping or return shipping.
Email - email@example.com
Instagram DM - @UFNLONDON
OUR SUSTAINABILITY STANDARDS
The Global Organic Textile Standard covers the entire production process based on the use of organic fibres from textile processing and manufacturing up to licensing and labelling.
The Peta Vedgan logo highlights our clothing and accessories which are made of vegan alternatives to animal-derived materials such as leather, fur, silk, feathers, or bone.
The GRS is intended to verify responsible social, environmental and chemical practices in our business production.